Terms of Service

01 Agreement

These terms are a contract between you (the merchant or the business you represent) and Aivo Solutions LLC (“Kylix”, “we”, “us”). By creating an account or using Kylix Agent you accept them. If you do not agree, do not use the Service.

02 What the Service does

Kylix Agent is an AI agent that answers, sells to and retains your customers. Depending on your plan, it works across:

• Shopify (public app or custom app), for orders and your catalog
• A website chat widget
• Instagram direct messages through Meta's Graph API. Instagram comment replies are coming soon.
• WhatsApp, through the WhatsApp Business Platform (Meta Cloud API)
• Email, through connected mailboxes (OAuth or forwarding), on the Pro plan, and Klaviyo for retention sends

Features that are marked coming soon are not part of the Service until released.

03 Plans, free trial and billing

• Free trial: every plan starts with a 14-day free trial. You are not charged during the trial and can cancel from the billing page.
• Plans and monthly conversation caps: Starter (₹3,000 a month, 500 conversations), Growth (₹7,000 a month, 2,000 conversations) and Pro (₹13,000 a month, 6,000 conversations), each plus 18% GST. WhatsApp, Instagram DMs and website chat are included on every plan; email is available on Pro only. The AI Sales add-on is optional and priced per plan. Every plan has a 14-day free trial and there is no setup fee. Annual billing is ten times the monthly price.
• Auto-pause at the cap: once a plan's conversation cap is reached, new conversations are not answered until the usage period resets or you upgrade. Conversations already in progress continue. We email you at 80% of the cap.
• Payment: subscriptions are billed in Indian rupees (INR), plus 18% GST, through an Indian payment gateway and renew each period. Upgrades are prorated. Cancelling stops renewal and the agent runs to the end of the paid period. Fees already paid are not refunded except where law requires.
• Price changes: we will give notice before changing the price of your plan.

04 Your responsibilities

• Provide accurate account information and keep your credentials safe.
• Make sure what you upload (policies, FAQs, documents) is accurate and that you have the right to use it. The agent answers from it.
• Have a lawful basis, and give any notices, needed to message your customers, including consent for WhatsApp and email, and notice that they are talking to an AI agent where required.
• Comply with the rules of the platforms you connect, including Meta, Shopify and Klaviyo.
• Review how your agent is set up. AI can be wrong, so decide which actions (such as refunds or cancellations) you allow it to take.

05 Acceptable use

You may not use the Service to:

• send spam, or message people who have not agreed to hear from you
• deceive, harass, threaten or discriminate against anyone
• sell or promote anything unlawful, or make false health or financial claims
• collect sensitive data such as payment card numbers or passwords in chat
• break, probe or overload the Service, or resell it without our written agreement
• violate any law or any third-party platform's terms

We may suspend an account that breaks these rules or puts the Service or other users at risk.

06 Data and privacy

For your customers' data, Kylix acts as your processor and handles it only to provide the Service. For your merchant account data, Kylix is the controller. Details, including subprocessors, retention and deletion, are in our Privacy Policy. You own your content and your customer data. You give us a licence to process them to run the Service.

07 Ownership

Kylix owns the Service, its software and branding. We may use aggregated, de-identified statistics that do not identify you or your customers to improve the Service.

08 Availability and AI output

We work to keep the Service available but do not promise uninterrupted operation, and third-party platforms can change or fail. AI output may be incomplete or inaccurate. The Service is provided “as is” to the extent the law allows.

09 Liability

To the extent the law allows, Kylix is not liable for indirect or consequential losses, lost profit or lost sales. Our total liability for any claim is limited to the fees you paid in the 12 months before the claim. You agree to indemnify us against third-party claims arising from your content, your messaging practices or your breach of these terms.

10 Ending the agreement

You can cancel at any time from the billing page. We may suspend or end your account for a serious or repeated breach. After ending, your data is handled as set out in the Privacy Policy.

11 Governing law and changes

These terms are governed by the laws of the State of Texas, and disputes will be heard in the state or federal courts in Texas. We may update these terms, will change the date above, and will tell you about material changes by email.