Keep subscribers happy, and keep them subscribed.
Subscription brands live on renewals. Kylix answers billing and delivery questions instantly and reaches out before a subscriber drifts away.
The questions Kylix answers for Subscriptions brands.
- When is my next delivery, and can I skip or move it?
- Can I change the product or frequency?
- Why was I charged?
- How do I pause or cancel?
- Where is my latest box?
Plays that fit your category.
Skip, swap or pause in chat
Guide subscribers through the change they want, and hand off to your team where a person must approve.
Win-back messages
Reach out to lapsed subscribers with a personal offer and a link to rejoin.
Reorder timing
Nudge customers at the point they usually need their next order.
Discount codes when it helps
Offer a code in the conversation when it is the difference between staying and leaving.
Grow revenue from every conversation.
Retention is the whole game here: a reorder reminder rule reaches one-time customers at the time you choose.
Sell in the DM
When a customer shows buying interest, Kylix creates a discount code and sends a checkout link for the exact quantity they asked about.
Win back one-time buyers
Set a rule, such as a remind-to-buy message 30 days after purchase, and Kylix sends it automatically to every one-time customer.
Run campaigns with discount codes
Onboard affiliates and partners with a discount code each, sent to your partner page if you have one, plus campaign ref links and creator codes.
DM sales, reorder reminders and campaigns are part of the AI Sales add-on, which you can add to any plan.