Every channel in one inbox, with a human one click away.
See what Kylix resolved, step in when a person is needed, and hand the thread back when you are done. Email is sorted too: Kylix works out whether each message is from a customer, a supplier, a creator or a salesperson, and does what you chose, whether that is reply, draft for your review, hand it to you or ignore it.
Helpdesk inbox, handled end to end.
One inbox for all channels
Every conversation, with customer and order context, in a single view.
Human handover
Take over any thread. The agent pauses while you reply and picks up again when you are done.
Insights dashboard
See which conversations Kylix resolved on its own and which were handed to a person, plus the topics customers ask about.
Plain-language flags
Insights point to what needs you today, such as repeated questions or conversations waiting on a person.
AvailabilityAll plans3 steps to connect
Grow revenue from every conversation.
Revenue won, in the dashboard
See the orders and revenue attributed to DM sales and, with the AI Sales add-on, to campaigns and creator codes, next to the conversations Kylix resolved.
DM sales, reorder reminders and campaigns are part of the AI Sales add-on, which you can add to any plan.
Already included
The helpdesk inbox is included on every plan. The email channel is available on the Pro plan only.
- Connect your first channel.
- Conversations appear in the inbox automatically.
- Reply from the inbox whenever a person should step in.