Answer ingredient and delivery questions, then bring them back.
Food and drink customers ask about ingredients, allergens, shelf life and shipping. Kylix answers from your information, and brings people back for the next order.
The questions Kylix answers for Food & Beverage brands.
For allergen questions Kylix answers from the information you provide and hands uncertain cases to your team.
- What are the ingredients, and what about allergens?
- How long does it keep, and how should I store it?
- When will my order arrive?
- Can I mix a bundle or change my subscription?
- Do you have a first-order code?
Plays that fit your category.
Reorder nudges
Remind customers to restock favourites before they run out.
Bundle builder
Suggest a bundle in the DM and send a ready-made cart.
Allergen caution
The agent answers from your product information and passes uncertain allergen questions to a person.
Gifting and seasonal pushes
Handle gift and holiday questions while your team focuses on fulfilment.
Grow revenue from every conversation.
Consumables are bought again and again, which makes reorder reminders and seasonal campaigns with discount codes a natural fit.
Sell in the DM
When a customer shows buying interest, Kylix creates a discount code and sends a checkout link for the exact quantity they asked about.
Win back one-time buyers
Set a rule, such as a remind-to-buy message 30 days after purchase, and Kylix sends it automatically to every one-time customer.
Run campaigns with discount codes
Onboard affiliates and partners with a discount code each, sent to your partner page if you have one, plus campaign ref links and creator codes.
DM sales, reorder reminders and campaigns are part of the AI Sales add-on, which you can add to any plan.