Built to run one brand's DMs. Now open to yours.
Kylix started as the agent behind one Shopify store. It worked, so we made it self-serve.
The story.
Kylix was first deployed on Jivaka, a Himalayan Shilajit wellness brand on Shopify. For brands like that, most customers find them on Instagram, and most questions arrive as DMs: where is my order, how do I take this, is it right for me. They arrive at night, on weekends and in bursts after a post does well.
Most AI support tools are built around ticket queues and priced per resolution, which gets expensive exactly when a reel works. Few can tell that @sarah.runs is the same Sarah who ordered last week. So we built an agent that can.
That agent, Jiva, has handled Jivaka's customer questions, order lookups, creator tags and partnership pitches since April 2026 (~850 messages so far). It also learned the other half of the job: sending a cart link with a personal code, and tracking which DMs became orders.
Other Shopify brands have the same problem, so we opened it up. Kylix is still a small product, built and run by one person in the Dallas–Fort Worth area. Questions go straight to me at ayub@kylixagent.com.
How we run it.
Say what it can and can't do
The agent says when it doesn't know. We do the same: if Kylix is the wrong fit, we'll say so.
Charge one flat price
A viral reel shouldn't triple your bill. Plans are flat.
Keep customer data yours
Scoped to your brand, purged after 90 days, never used for training.
The plain facts.
- Company
- Kylix Agent, operated by Aivo Solutions LLC
- Based in
- Dallas–Fort Worth, Texas
- First customer
- Kylix is currently live on Jivaka, a wellness brand, where you can test all our functionalities
- Team
- One founder. Support replies come from the person who built it.
Try it on your own DMs.
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