Sell, support and retain
in every conversation
Kylix answers questions, recommends products, sends checkout links and brings buyers back — on Instagram, WhatsApp, email (Pro plan only) and your site.
14-day free trial on every plan. Start free trial
For someone training in the mornings, most of our customers start with Magnesium Glycinate — it's our most reordered. Vitamin D3 + K2 and Omega-3 are the other two runners usually pair with it.
Magnesium Glycinate₹1,990Recommended
Vitamin D3 + K2₹1,580
Omega-3₹2,410
Done — Magnesium Glycinate is in your cart with 15% off your first order. Your checkout is ready whenever you are.
CheckoutLive on Jivaka, a wellness brand. Test every feature there.
- Website chat
- Email (Pro plan only)
- Shopify
A question in the DM becomes an order.
Kylix answers the product question, then sends a checkout link inside the same thread.
does this come in a 60-count?
Yes, it's in stock. The 60-count is ₹3,150. Want me to drop a link?
yes
Here you go, the 60-count is set to 1 jar: lenamakes.shop/cart/58210:1
lenamakes.shopDaily Capsules, 60-countordered, thank you!
Shown as it appears in Instagram.
An agent that already knows your store.
It grows with the business too. Kylix learns more every day from the patterns in your conversations, and every channel uses a refined answer from the next message.
- Learns your catalogProducts, variants and stock stay in sync with Shopify, so answers match what is on the shelf.
- Learns your policiesShipping, returns and subscriptions are answered from your own documents, not guesses.
- Learns your toneWarm, playful or precise. Set the voice once and every channel sounds like you.
Meet customers where they already message.
One agent. Every channel. Your voice.
Tap a channel to watch Kylix handle it.
One agent for the entire customer journey.
Answers the question that stops the sale.
Size, fit, ingredients, compatibility. Kylix reads your catalog and gives a straight answer, then keeps the item set aside while the customer decides.
Does the Atlas hoodie run small? I'm between M and L.
Most customers go up a size in the Atlas. Since you're between M and L, I'd pick L for room to layer. I've set one aside for you.
Perfect, L please.
Done. Your checkout link is ready whenever you are.
- Website chat
- Email (Pro plan only)
Support is the start. Revenue is the point.
Kylix does not stop at the answer. It closes the sale in the same thread.
DM selling
In the conversation, Kylix creates a discount code and sends a checkout link for the exact quantity the customer asked for.
AI Sales add-onReorder campaigns
Message one-time buyers after the number of days you choose, with a code to come back for a second order.
AI Sales add-onAffiliate campaigns
Give partners and creators their own codes, then see what each one produced in your dashboard.
AI Sales add-onInstagram comment replies
Kylix will reply to comments on your posts and DM interested commenters with an offer.
Coming soon
Automate the routine, escalate the rest.
Most questions in your category repeat. Kylix takes those and passes the rest to your team with the full conversation.
What customers ask
- Product and ingredient questions40%
- Order status and shipping26%
- Subscription changes18%
- Returns and refunds10%
- Handed to the team6%
When a person is needed
- ✦ KylixI'm passing this to our team so they can look at your order. They'll reply here.
- The conversation lands in your helpdesk inbox with full context.
- Your team replies on the same channel the customer used. The agent pauses until you hand it back.
Fast setup, continuous improvement.
You set it up yourself. No engineers, no migration, no new helpdesk to learn. Most brands are live in under an hour.
- Merchant-only setup
- Works with your Shopify store
- Instagram DMs and website chat are on every plan
- TrainConnect Shopify and add your site or brand documents.
- TestChat with your agent and refine answers before any customer sees it.
- DeploySwitch on your channels. WhatsApp, Instagram DMs and website chat are on every plan.
- OptimizeReview top questions and improve answers. Every channel uses them from the next message.
See what your agent did, and what it earned.
Every conversation is counted as resolved by Kylix, handed to a human or open, with the DM orders it led to. All screens show sample data.
Summary: what happened, what needs you, what it is worth. Conversations used this period, highlights, automation rate, time saved and who handled each conversation.
Demo store with sample data. Screens captured from the live dashboard.
It gets smarter about your brand every day.
Kylix is not a static FAQ bot. Every conversation adds to what it knows about your products, your customers and what makes them buy, so its help and its selling get sharper the longer it runs.
Remembers every customer
Recognises the same person across Instagram, chat and WhatsApp, with their past orders and what they asked last time, so nobody has to repeat themselves.
Always in sync with your store
Orders, products and stock come live from Shopify. Update a policy or an answer once and every channel uses it from the next message.
Spots the patterns
Your dashboard shows the top questions, the busiest hours and which conversations turned into orders, so you see what customers want and what sells.
You stay the teacher
Would you phrase an answer differently? Fix it once in your knowledge or customer types and Kylix replies that way everywhere from then on.
Customer memory across sessions is included.
Questions before you start.
How long does setup take?
Most brands connect Shopify, add their site or brand documents and switch on a first channel in under an hour, without a developer.
Is Kylix only for support?
No. Support is the foundation, Kylix also sells in the DM with the AI Sales add-on, and with the AI Sales add-on sends reorder reminders to one-time buyers and runs campaigns with Shopify discount codes for partners, campaign ref links and creator codes. The dashboard reports what each one produced.
Which channels does Kylix cover?
WhatsApp, Instagram DMs and website chat, plus the Shopify connection and a helpdesk inbox that brings them together. All three are included on every plan. The email channel is available on the Pro plan.
Does Kylix get better over time?
Yes. It remembers each customer across channels, reads live Shopify data on every message, and the dashboard surfaces your top questions and which conversations led to orders. When you refine an answer or a policy, every channel uses it from the next message.
Do I have to replace my current helpdesk or email?
No migration needed. Kylix comes with its own helpdesk inbox. You can connect your support email (Gmail, Outlook, Zoho and others), and Klaviyo. It does not sync with other helpdesk tools yet.
Is the price really flat?
Yes. Plans include a monthly number of conversations and there are no per-resolution or per-message fees. Exact plans are on the pricing page.
What happens when a customer needs a person?
The conversation moves to your helpdesk inbox with full context. The agent pauses while you reply and can pick the thread back up when you hand it back.
Can I try it before I buy?
Yes. Every plan has a 14-day free trial, and you can test a live agent on the demo page.
Put one agent on every channel.
Start free, or talk to us first.
14-day free trial on every plan.