One agent on every channel your customers use.

• WhatsApp

  All plans

  Sells

  Sells in the chat with a code and link

  Supports

  Order status and product questions

  Retains

  Reorder reminders

  Setup: 3 steps to connect

  WhatsAppExample conversation

  Can I change the address on my order?

  ✦ KylixYes, since it has not shipped yet. Send me the new address and I will pass it to the team to update.
  See WhatsApp

• Website chat

  All plans

  Sells

  Discount code and checkout link in the chat

  Supports

  Answers from your catalog and policies, order lookups

  Retains

  Remembers returning customers

  Setup: 3 steps to connect

  Website chatExample conversation

  Do you ship to Canada, and how long does it take?

  ✦ KylixWe do. Standard shipping to Canada usually takes 5 to 8 business days. Want me to add your pick to a cart so you can check the exact cost?
  See Website chat

• Instagram DMs

  All plans

  Sells

  Sells inside the DM with a code and link

  Supports

  Answers questions in seconds

  Retains

  Story thank-yous, creator codes and partner codes

  Setup: 3 steps to connect

  Instagram DMsExample conversation

  love this! is it good for beginners?

  ✦ KylixThank you! Yes, it works well as a starter. Here is the one I would pick, with a link straight to checkout.
  See Instagram DMs

• Shopify app

  All plans

  Sells

  Creates the discount codes for conversations

  Supports

  Live orders, tracking and stock

  Retains

  Matches orders back to the conversation

  Setup: 3 steps to connect

  Shopify appExample conversation

  Where's my order? I ordered last week.

  ✦ KylixFound it. Your order shipped yesterday and is on its way. Here is your tracking link.
  See Shopify app

• Helpdesk inbox

  All plans

  Sells

  Not on this channel

  Supports

  One inbox, with full history and handover

  Retains

  Not on this channel

  Setup: 3 steps to connect

  Helpdesk inboxExample conversation

  I would like to speak to someone about a damaged item.

  ✦ KylixI am sorry about that. I have passed this to our team with your photos and order details, and a person will reply here.
  See Helpdesk inbox

• Instagram comments

  Coming soon

  Replies to comments and DMs interested commenters with an offer.

  AI Sales add-on

  See Instagram DMs

Retaining on a channel (reorder reminders, creator and partner codes) is part of the AI Sales add-on.