An agent that knows who is messaging you, and sells to them.
Support that recognises the customer, plus a sales layer inside the DM.
- Channel
- Orders
- 2
- Last order
- #1048
- Persona
- Returning buyer
One agent for every moment of the purchase.
- Before purchase
Answers like someone who knows the catalog.
- Product, size, ingredient and shipping questions from your catalog and documents
- Recommends products with live stock and price
- Replies in the customer's language
- At checkout
Closes the sale in the thread.
- Creates a discount code in the conversation
- Sends a checkout link for the exact quantity asked
- DM selling is part of the AI Sales add-on
- After purchase
Looks after the order, then the next one.
- Order status and tracking from live Shopify data
- Answers return and exchange questions from your policy
- Reorder nudges to one-time buyers (the AI Sales add-on)
It does things, not just answers.
Each action runs against your live store data, inside the rules you set.
- Look up an order
- Create a discount code
- Send a checkout link
- Answer from your policies
- Answer exchange questions
- Send a reorder nudgeAI Sales
- Apply partner and creator codesAI Sales
- Hand over to a person
- Report what it earned
More actions are added as Kylix grows. Plan notes follow the pricing page.
Support that knows the customer.
Knows who is DMing you
Matches the Instagram @handle to Shopify orders, so nobody is asked for an order number.
hey, where's my order?✦ KylixHi Sarah! Order #1187 shipped yesterday with USPS and should land Thursday. Tracking link below.Live Shopify answers
Order status, tracking and stock come straight from your store.
is the 2-pack back in stock?✦ KylixYes, it came back in this morning. Want the link?Personas for each kind of sender
Customers, creators, partnership pitches and proposals each get a different reply, edited in plain English.
Hi, we're a podcast and would love to feature your brand.✦ KylixThanks for reaching out! I'll pass this to the team. Could you share your audience size and a link to the show?Careful in regulated categories
Built first for supplements. No unauthorised claims, and medical questions are escalated.
will this fix my anxiety?✦ KylixI can't make health claims about the product. A doctor is the right person for that. I can tell you how people usually take it.Human handoff that just works
Reply from your own inbox and the agent pauses on that thread for 12 hours.
I need to change my shipping address.✦ KylixI've flagged this for the team and they'll reply here shortly.Insights you will use
Channels, persona mix, purchase intent, escalations and busiest hours over 7, 30 or 90 days.
✦ KylixWeekly view: most asked question is shipping time. Want me to add it to your knowledge base?Multi-language replies
Detects the customer's language and answers in it, in your brand voice. Or pin one language for every reply.
¿Cuánto tarda el envío?✦ KylixNormalmente de 3 a 5 días hábiles.
Sales inside the DM.
DM checkout
A pre-filled Shopify cart link with a personal discount code. They buy without leaving the DM, and the order is tracked to the @handle as DM revenue.
ok I'm sold, I want the resin✦ KylixHere's your link with 10% off: jivaka.co/cart/… Code SARAH10 is already applied.Campaign linksAI Sales
Use ig.me/m/yourbrand?ref=REEL12 on reels, bio, email or QR codes. See conversions per link.
saw your reel! is this the spring offer?✦ KylixYes, that's the offer from the reel. Want me to send your link?Reorder nudges
The agent sees a known customer's last order and offers the reorder link when it is about time.
hey, quick question about dosing✦ KylixOf course! Also, your last order was about 6 weeks ago. Want a link to reorder?Creator affiliate codesAI Sales
Creators who tag or DM you get a personal code in seconds, with orders attributed to them.
I'd love to share you with my followers!✦ KylixAmazing, thank you! Your personal code is MAYA15. Orders with it are tracked to you.Story mentionsAI Sales
An automatic thank-you DM when someone mentions you in a story. Auto-repost needs Instagram publishing permission.
✦ KylixThanks for the story mention, Maya! We've reposted it. 💚
Example messages are illustrative. Your agent only offers codes you set up. Plan details are on the pricing page.
It gets smarter about your brand every day.
Kylix is not a static FAQ bot. Every conversation adds to what it knows about your products, your customers and what makes them buy, so its help and its selling get sharper the longer it runs.
Remembers every customer
Recognises the same person across Instagram, chat and WhatsApp, with their past orders and what they asked last time, so nobody has to repeat themselves.
Always in sync with your store
Orders, products and stock come live from Shopify. Update a policy or an answer once and every channel uses it from the next message.
Spots the patterns
Your dashboard shows the top questions, the busiest hours and which conversations turned into orders, so you see what customers want and what sells.
You stay the teacher
Would you phrase an answer differently? Fix it once in your knowledge or customer types and Kylix replies that way everywhere from then on.
Customer memory across sessions is included.
Permissions and privacy.
- Meta-approved Instagram Login. Only the permissions needed to read and reply to messages. Story reposting is optional and needs an extra permission.
- 90-day log purge. Message logs are deleted after 90 days, or sooner on request.
- Never used to train anything. Customer data stays scoped to your brand.
- Shopify data stays yours. Used only to answer questions and build cart links for your store.
See it answer your own DMs.
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