Answer shoppers in the chat, from your own catalogue.
Connect Shopify or WooCommerce, or upload a CSV. Kylix answers product, delivery and order questions on WhatsApp, Instagram and your website, and logs returns for your approval.
The questions Kylix answers for E-commerce stores.
A return is a request. Kylix writes it up with the order details and you decide whether to approve it.
- Do you deliver to my pincode, and is cash on delivery available?
- Where is my order?
- Does this come in another size or colour?
- How do I return or exchange this?
- Can I pay by UPI?
How it works for your business.
Catalogue and order status
Products sync from your store. Kylix answers product questions and tells customers where their order is.
Delivery and payment questions
Pincode and delivery questions are answered from the areas you serve. Kylix tells customers which payment methods you accept: UPI, cash on delivery or a Razorpay link.
Returns, exchanges and warranty
Kylix logs return, exchange, missing or damaged item and warranty requests for you to approve. For perishables it offers a refund or a replacement.
Instagram DMs and handover
Product questions in your DMs get the same answers as WhatsApp, in English, Hindi or Hinglish. A person can step in at any point with the full conversation in front of them.
Grow revenue from every conversation.
Shoppers get an answer while they are still deciding, at any hour, and your team sees only the conversations that need a person.
Sell in the DM
When a customer shows buying interest, Kylix creates a discount code and sends a checkout link for the exact quantity they asked about.
Win back one-time buyers
Set a rule, such as a remind-to-buy message 30 days after purchase, and Kylix sends it automatically to every one-time customer.
Run campaigns with discount codes
Onboard affiliates and partners with a discount code each, sent to your partner page if you have one, plus campaign ref links and creator codes.
DM sales, reorder reminders and campaigns are included on every plan.