How easy is it to get help on your store?
Paste your store address. In about ten seconds you get a score out of 100, a checklist with evidence and a short list of fixes. No signup, no email.
Checks what a shopper can see on your public pages. It does not test how fast you reply.
How it works
- 1
Paste your address
Only your store's public home page is needed. No login, no app install.
- 2
We read public pages
The home page plus up to five pages it links to for contact, FAQ or help, shipping, returns and order tracking.
- 3
You get a score and a fix list
A 0 to 100 score, a checklist with where each item was found, and up to six fixes in priority order.
Methodology: exactly what is checked
The score is deterministic: the same pages always give the same result. No AI model is used to grade, and nothing is sent to your store except ordinary page requests identified as KylixSupportGrader/1.0. Points per check are listed below and add up to 100.
What we fetch
Your /robots.txt, your home page, and up to five same-site pages the home page links to that look like contact, FAQ or help, shipping, returns or order tracking. Pages blocked by your robots.txt are skipped. Support links that point to a subdomain of your store, such as help.yourstore.com, count as present but are not fetched. Each page is capped at 1.5 MB and 5 seconds, one check makes at most 10 requests to your site including redirects, and only public HTML is read. A store is fetched at most once every 10 minutes, whoever asks.
Reachability of help 25
Can a shopper find a person or a chat, and know when to expect an answer?
- Contact page
- The home page links to a contact page and it loads. A contact form on it is noted.
- 6
- Email address
- A mailto link or an email address in the page text on any page we read. The address itself is never stored or shown.
- 4
- Phone number
- A tel link or a number labelled call, phone or helpline. The number itself is never stored or shown.
- 3
- WhatsApp or Instagram link
- A WhatsApp chat link or an Instagram profile link.
- 3
- Chat widget
- A third-party chat script, iframe or launcher element on the home page or a support page. We never name the product and never open the chat.
- 5
- Support hours or reply-time promise
- A sentence such as 'we reply within 24 hours' or opening hours with times.
- 4
Self-serve answers 25
Can a shopper answer common questions without contacting you?
- FAQ or help page
- The home page links to an FAQ or help page that loads (full points). A FAQ section on the home page earns partial points.
- 7
- FAQ structured data
- FAQPage structured data on any page we read. It helps search engines and AI assistants quote your answers.
- 2
- Shipping policy page
- A linked shipping or delivery page that loads.
- 5
- Returns policy page
- A linked returns, refund or exchange page that loads.
- 5
- Order tracking page
- A linked order tracking or order status page that loads.
- 3
- Policy links in the footer
- At least two of shipping, returns, privacy and terms linked from the footer.
- 3
Buyer-question coverage 30
Do your public pages plainly answer the five questions shoppers ask before buying? Full points for a specific answer, half for a mention without detail.
- Q1: How long does shipping take?
- Full: a delivery or shipping sentence with a number of days or hours, or same or next day. Half: shipping or delivery information mentioned without a time. (Automated check)
- 6
- Q2: What is the returns window?
- Full: returns, refunds or exchanges with a number of days. Half: a returns policy mentioned without a window. (Automated check)
- 6
- Q3: Is there a first-order discount?
- Full: a first-order, welcome or sign-up offer with a percentage, amount or code. Half: a discount or coupon mentioned without detail. (Automated check)
- 6
- Q4: Where is my order?
- Full: a tracking page, or text explaining how to track with an email, link or account. Half: tracking mentioned without instructions. (Automated check)
- 6
- Q5: Does it suit me? (product details)
- Full: product details such as ingredients, materials, size or how-to-use words together with visible prices on the home page. Half: one of the two. (Automated check)
- 6
Market extras 10
Extras that matter in your shoppers' market.
- WhatsApp click-to-chat
- A wa.me or WhatsApp chat link.
- 4
- Cash on delivery information
- Text stating cash on delivery or pay on delivery is available.
- 3
- Pincode or delivery area information
- A pincode check field or text about delivery to your pincode or across India.
- 3
Findability 10
Are support links easy to spot and do the linked pages work?
- Support link in the header or navigation
- A contact, help, FAQ or support link inside the header or navigation.
- 4
- Support link in the footer
- A contact, help, FAQ or support link in the footer.
- 3
- Linked support pages load
- Every support page we found a link to returned a normal page. No linked pages gives no points.
- 3
Checks shown for the India edition. The US edition replaces the market extras with a text-message option, shipping cost and where you ship.
Total: 100.
What this does not measure
This tool checks what a shopper can see on your site. It does not test how fast your team or any chat answers, whether replies are correct, or what happens in your inbox. The buyer-question checks are automated keyword matches on public pages, so a page that explains something in an image or behind a script can be missed. Treat the score as a starting point, not a verdict.
Questions about the grader
Is the Store Support Grader really free?
Yes. There is no signup, no email request and no card. You get the full score, checklist and fix list on the result page.
What does the grader read on my store?
Only public pages: your robots.txt, your home page and up to five support pages your home page links to. It reads them like a browser would. It never logs in, submits a form, opens your chat or contacts you.
Does the score measure how fast we reply?
No. It checks what a shopper can see on your site, such as contact options, policies and plain answers. Reply speed and answer quality need a test of your real inbox and chat, which this tool does not do.
Is an AI model used to give the score?
No. The score comes from fixed rules: links, page content and keyword patterns. The same pages produce the same score every time, and the exact rules are in the methodology above.
Can I check someone else's store, and are results public?
You can check any public store. Results get an unguessable link and are not indexed by search engines, but anyone with the link can open it. Results are cached for 24 hours per store, and we store no personal data and no IP address.